Power Wall Lithium Lifepo4 Solar Battery 51.2V 100Ah 5Kwh Home Solar Energy Power Systems

Company Profile

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Title goes here. About delivery and transportation Time&Please note: we do not accept the dispute of no update logistics!

1,Because the battery (especially the high-power battery you purchased) is a special commodity, the terms of transportation are

very strict, all logistics companies in China, including China Post, UPS, FedEx, DHL, are unable to directly transport electricity
Pool,SHOPPING PROCESS

2,So we will start to transport your order from Hong Kong. Once the battery arrives in Europe or US, we will declare for import at
the European or US customs. When the battery passes through the European or US customs, we will send it to you by UPS or FedEx. so the ups number we provide will not be updated before the battery passes the customs. This is normal.

3,Once UPS's transportation number is updated, you can receive the goods within 3-5 days at most.If we can't find the updated
information after delivery, and the transportation time is still within the time we promised, please don't bring up a dispute

Logistics Mode

WARRANTY:

We provide a guarantee for manufacturing faults/defects of 12 months.This warranty does not cover negligence or misuse of the battery. This warranty does not cover damage to the product caused by accidental submerging of the battery in any body of water (lake, stream, pond, or the ocean), leaving the battery exposed in the rain, overcurrent situations during either charging or discharging of the battery, abuse, neglect, improper use, unauthorized modification or tampering, improper maintenance, normal wear and tear, disposal in a fire, freezing, theft, accidental damage, or other forms of physical damage. All products are checked for quality before being shipped out.If you purchased any items which appear to have a problem, please contact us. In most cases we are able to sort out the problem by providing technical support, without your send ing anything back. We also warrant all other complimentary products (inverters, converters, chargers etc) we sell are free from defect for 30 days from the date of purchase. After that time it is the responsibility of our manufacturing partners and a standard manufacturer's warranty applies (1 year from date of purchase, unless otherwise stated by the manufacturer).

FAQ

1. What’s your main product?
Main products are Energy Storage Battery, Solar System, Portable Power Station, Outdoor Solar Power Bank, Consumer Electronics Battery.

2.What’s the warranty in your company?
We offer  5 year warranty for Energy Storage Battery,and 1 year warranty for Consumer Electronics Battery if there is some quality problems.

3.What’s the shipping for goods?
In order to reduce the cost of customers, usually we send goods by express like DHL, UPS, FedEx, TNT and EMS because we enjoy the VIP price If customer has familiar shipping agency, we can send goods to the address you provided.

4. How can I install the power wall?
When you receive the goods, you can contact our customer service for one-to-one installation guidance. In some areas, we have specialized engineers for on-site installation

5. How to take the risk during transportation?
We would bear the risk 100% in case the goods were missed or detained by custom in China. But if goods were missed or detained by custom occurring in other country excepting China, buyers are responsible for loss.

6. Could you design the battery as requirements?
Yes, we have a professional technician team, OEM and ODM are welcome.

7. How to deal with the returns?
We will check the returns in 2 working days After checking we will provide testing report to customer. We will resend new replacements with new order.

8. Who will pay shipping cost for returns?
Negotiable base on situation, we will highly protect customers benefit